Frequently Asked Questions
Get answers to the most common questions about buying, financing, and selling vehicles at OpenBook Auto.
Buying a Vehicle
Do I need an appointment to visit?
No appointment is necessary. You're welcome to stop by during our business hours, Monday through Saturday from 9 AM to 6 PM. However, if you'd like dedicated attention for a specific vehicle, feel free to contact us ahead of time.
Can I take a vehicle for a test drive?
Absolutely. We encourage test drives on any vehicle in our inventory. Just bring a valid driver's license and proof of insurance, and we'll hand you the keys. We want you to be confident in your purchase.
Are your vehicles inspected before sale?
Yes. Every vehicle in our inventory undergoes a thorough mechanical inspection by our certified technicians. We check brakes, fluids, tires, engine components, and more. If anything doesn't meet our standards, we repair or replace it before listing.
Do you offer warranties on used vehicles?
Yes, we offer limited powertrain warranties on many of our vehicles. We also partner with extended warranty providers if you want additional coverage. Ask our team about options available for the specific vehicle you're interested in.
What if I find an issue after purchasing?
We stand behind what we sell. If you experience a problem shortly after purchase that existed at the time of sale, contact us immediately. We'll work with you to make it right. Your satisfaction is our priority.
Financing
What credit score do I need to get approved?
We work with all credit types. Our network of 15+ lending partners includes options for excellent credit, fair credit, rebuilding credit, and even first-time buyers with no credit history. We'll find an option that works for you.
Will applying hurt my credit score?
Our initial pre-qualification process is typically a soft inquiry that does not impact your credit score. A hard inquiry only occurs once you choose a specific lender and formally apply, which is standard for any auto loan.
What documents do I need to apply for financing?
Bring a valid driver's license, proof of income (recent pay stubs or bank statements), proof of residence (utility bill or lease), and proof of insurance. If you're self-employed, we can work with tax returns or bank statements.
Can I make a down payment to lower my monthly payment?
Absolutely. A larger down payment reduces your financed amount, which typically lowers your monthly payment and may help you secure a better interest rate. We can run multiple scenarios to show you the difference.
Selling or Trading
How do you determine my trade-in value?
We use current market data, including recent local sales and wholesale auction values, combined with your vehicle's specific condition, mileage, and equipment. We'll walk you through exactly how we arrived at our offer — no black boxes.
Do I have to buy a car from you to sell mine?
Not at all. You can sell your vehicle to us outright for cash, without purchasing anything. If you do want to trade toward one of our vehicles, the trade value is applied directly to reduce your purchase price or loan amount.
What if I still owe money on my vehicle?
We handle this regularly. If you owe more than the trade value (negative equity), the difference can often be rolled into your new loan. If you owe less than the trade value, you'll receive the difference as equity toward your next vehicle or as a check.
How long does the selling process take?
Most transactions are completed the same day. Once you accept our offer and we verify the title, we can have a check ready for you within hours. We handle all DMV paperwork and title transfers.
General
Where are you located?
We're located at 2941 East Main St., Farmington, NM 87402. We're easy to find and serve the entire Four Corners area including Aztec, Bloomfield, Kirtland, and Durango.
What are your hours of operation?
We're open Monday through Saturday from 9:00 AM to 6:00 PM. We're closed on Sundays. If you need to schedule an appointment outside regular hours, contact us and we'll do our best to accommodate.
Do you deliver vehicles?
For customers in the greater Four Corners area, we may be able to arrange delivery on a case-by-case basis. Contact us to discuss your situation and we'll work out the details.
Still Have Questions?
We're here to help. Reach out and our team will get back to you promptly.